Refund policy

Cancellations

Once an order is submitted and payment is processed, it enters production and cannot be canceled. This applies in full to custom-fabricated and made-to-order parts materials are cut, welded, and machined specifically for that order, often within hours of it being placed, so there is no way to recover that cost once work has started.

Before ordering, please confirm your exact truck make, model, and year. Built By Wolf is not responsible for parts built incorrectly due to wrong information provided by the customer at checkout a replacement or correction will be treated as a new order.

If you have questions before placing an order, contact us at 916-533-1824 or through our Contact page — we're glad to confirm fitment first. Once it's submitted, it's in the shop.

Damaged Orders

Built By Wolf is not liable for lost or damaged products after the order has been handed to the shipping carrier. If your part arrives damaged, contact us within 48 hours of delivery at 916-533-1824 with photos of the damage and packaging, so we can assist you in filing a claim with the carrier. Damage reported after that window may not be eligible for a claim.

Returns

All sales are final on custom, made-to-order, and fabricated parts, for the reasons above. If you believe you received the wrong item or a manufacturing defect (not shipping damage), contact us within 7 days of delivery we'll make it right.